Privacy policy

Last updated 13 November 2026

This policy explains how Fusion Power Services handles personal information. It covers this website and our dealings with customers, suppliers and anyone who contacts us.

Who we are

Fusion Power Services is a trading name of Lakeside Oils Ltd, registered in England and Wales under company number 07211805. Our registered office is 1st Floor, County House, 100 New London Road, Chelmsford, Essex CM2 0RG.

Lakeside Oils Ltd is the controller of the personal information described here. That means we decide how it is used, and we are responsible for looking after it.

We are registered with the Information Commissioner’s Office (ICO) as a data controller, registration number C2070742.

For any question about this policy or your information, email sales@fusionpowerservices.co.uk, call 020 4525 8645, or write to us at our registered office.

The information we collect

When you contact us, through the form on this website, by email or by phone, we collect what you give us: your name, company, email address, phone number, the postcode of your site, the service you are asking about and anything you write in your message.

We record phone calls to and from our numbers, including the 24/7 emergency line, so a recording holds your number and what was said.

When your organisation becomes a customer, we also keep:

• the names, job titles and contact details of the people we deal with;
• site addresses, access arrangements and the contact for each visit;
• job records: inspection reports, photographs and video of tanks and equipment, fuel sample results, waste transfer notes, quotations and invoices. These record equipment, but they can show people who were on site.

We do not ask for sensitive information, such as health details, through this website.

Cookies and website data

The fonts, images and videos on this website are hosted with the site, so loading a page does not send your details to anyone else.

If we measure how the website and our adverts are used, a banner asks you first, and nothing optional is loaded until you choose. If you accept, we use:

• Google Analytics, to see which pages are visited and how people find the site. It sets cookies named _ga and _ga_ followed by an ID, which last up to two years.
• Google Ads conversion tracking, to see whether our adverts lead to enquiries and phone calls. It sets cookies such as _gcl_au, which last up to 90 days.

Whichever you choose, the site remembers it in a cookie of its own called fusion_consent, so it does not ask on every page. It lasts 12 months if you accept and 6 months if you reject. You can change your mind at any time with the “Cookie settings” link at the bottom of every page.

Like every website, ours runs on a hosting provider’s servers, which keep short-term technical logs (IP address, browser type, the pages requested and the time) to keep the site secure and working. We do not use these logs to identify visitors.

How we use it, and our lawful basis

UK data protection law requires a lawful basis for every use of personal information. Ours are:

• Replying to enquiries and preparing quotations: our legitimate interest in responding to people who contact us, and taking the steps you ask for before a contract.
• Delivering our services (arranging visits, carrying out work, issuing reports and invoices): performing our contract with you or your organisation, and our legitimate interest in managing that relationship.
• Keeping the records the law requires, such as accounting and tax records and waste Duty of Care records: legal obligation.
• Telling business customers about relevant services: our legitimate interest in promoting our business. Every message lets you opt out. We only send marketing emails to sole traders and partnerships if they have agreed, or have bought similar services from us and did not opt out.
• Measuring how the website and our adverts are used, only if you accept optional cookies: your consent.
• Recording phone calls, for training, checking the quality of our service and keeping an accurate record of what was agreed, including emergency call-outs: our legitimate interest in those.
• Protecting our website, systems and records: our legitimate interest in keeping them secure.

Where we rely on legitimate interests, we have weighed them against your rights, and you can ask us for details.

Who we share it with

We never sell personal information. We share it only where we need to:

• with providers that run systems for us under contract: our email and office software (Microsoft 365), our phone system, website hosting (Krystal, in the UK), IT support and our accountants;
• with partners we use to complete a job, given only the details they need, such as fuel-testing laboratories and licensed waste carriers;
• with Fusion Fuels, our fuel supply business and another trading name of Lakeside Oils Ltd. We share enquiries with it, and it delivers fuel as part of our work;
• with insurers, professional advisers, regulators or the police, where the law requires it or to establish or defend a legal claim;
• with a buyer or successor if our business is reorganised or sold, under the same protections.

Transfers outside the UK

Our email and office software, Microsoft 365, is hosted in the UK. If you accept analytics and advertising cookies, Google Analytics and Google Ads send data to Google in the United States. Any transfer outside the UK is protected either by UK adequacy regulations or by safeguards the Information Commissioner approves, such as the International Data Transfer Agreement.

How long we keep it

• Enquiries that do not lead to work: up to two years after our last contact.
• Customer and job records: six years after our last job for your organisation, to meet tax rules and in case of claims.
• Waste records: as long as the law requires, which is two years for waste transfer notes and three years for hazardous waste consignment notes.
• Call recordings: up to 12 months after the call, unless we need one for a complaint, a claim or an investigation.
• If you ask us to stop marketing to you, we keep your email address on a do-not-contact list so that we respect that choice.

After that, we delete the information or anonymise it.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is wrong or incomplete;
• ask us to delete it, or to restrict how we use it;
• object to our using it on the basis of legitimate interests, and stop marketing at any time;
• ask us to transfer information you gave us to another organisation;
• withdraw your consent at any time, where we rely on it.

To use any of these rights, contact us using the details above. There is no charge. We will reply within one month, and we may need to confirm your identity first. Some rights have exceptions (for example, we must keep certain records by law), and we will tell you if one applies.

Keeping it safe

We use appropriate technical and organisational measures to protect personal information, we limit access to the people who need it for their work, and we require our providers to do the same.

Complaints

If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We will update this policy whenever the way we handle personal information changes. The date at the top shows when it was last revised.