09 — Respond
Emergency fuel and spill response
When a fuel system fails, the useful measure is how quickly someone who can actually fix it arrives on site. Our emergency line is staffed around the clock and mobilises our own engineers and our own ADR-certified tankers — not a broker ringing round for whoever is available.
Key facts
| Availability | 24 hours a day, 365 days a year |
|---|---|
| Coverage | UK-wide, mobilised from depots around the M25 and South Coast |
| Fleet | 24 ADR-certified tankers, directly operated |
| Output | Incident report, waste transfer notes and photographic record |
| Standards | ADR, Duty of Care, FORS Gold, Environment Agency guidance |
What the work covers
- Immediate telephone triage and technical advice
- Spill containment and recovery
- Emergency fuel delivery
- Temporary fuelling bowsers and bulk storage where tanks are out of service
- Contaminated fuel uplift with our own uplift tankers, and licensed disposal
- Post-incident clean-up and site reinstatement
- Incident documentation for insurers and regulators
What you receive
- Written incident report
- Photographic record of the incident and the response
- Waste transfer notes for all removed material
- Root cause findings where determinable
- Recommendations to prevent recurrence
- Support with regulator notification where required
Common questions
How quickly can you get to site?
It depends on where you are and what has happened, which is why the honest answer is given on the call rather than in a marketing promise. We mobilise from depots around the M25 and the South Coast and prioritise sites running critical loads. Contract customers have SLA-backed response times agreed in advance.
What should we do before you arrive?
Make people safe first, then stop the source if it is safe to do so, then protect drains and watercourses with whatever containment you have. The person who answers your call will talk you through it for your specific situation — that advice starts the moment you ring, not when we arrive.
Do we need to notify the Environment Agency?
If fuel has entered or may enter a drain, watercourse or groundwater, yes — and quickly. We will tell you on the call whether we think that threshold has been reached, and we support the notification with the incident documentation afterwards. We are not able to make the notification on your behalf.
Fuel emergency? Call us 24/7
Spills, contamination or a generator that won’t start: call 020 4525 8645, day or night.